Our Services and Programs A. SUMMARY OF MCO/HMO SERVICES Member Outreach ProgramsHealth Education and PromotionProvider Network Management Utilization ManagementCare Coordination and Case Management Grievances and AppealsSDOH and Value Added ServicesCase Management for Adults with Behavioral Care NeedsMCO Administrative and Management Services Predictive modeling and health risk stratification Capitation and risk managementMember Services Prevention and Diagnostic Programs COVID-19 PCR and Rapid Antigen Testing Children Health Wellness EPSDT Compliance Chronic Disease Management Health Risk Assessment Program Integrity ComplianceQuality ManagementMedical ManagementProvider Incentive Programs Medical and MCO IT Systems HEDIS and CAHPS Measures Compliance NCQA Accreditation